hsy Autoparts Pty Ltd ACN 005 668 502 (HSY, we, us, our) supplies auto spare parts to suit Audi, BMW, Mercedes Benz, Saab, Skoda, Smart, Volkswagen, Volvo, Peugeot, Citroen and other European vehicles throughout Australia and is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).
We understand the importance of protecting personal information and are committed to managing personal information responsibly and in accordance with applicable privacy laws. This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information, as well as your rights in relation to that information.
This Privacy Policy also applies to personal information collected through your use of the hsy website at www.hsy.com.au (Website).
We understand and appreciate that customers are concerned about privacy when interacting online. We are committed to maintaining a high level of privacy protection in relation to personal information collected through our Website and business operations.
How we collect your personal information
We will collect and hold your personal information in a fair, lawful and non-intrusive manner. Where reasonably practical, we collect personal information directly from you.
We may collect personal information through some of the following methods:
- when you make an enquiry or order in relation to goods or services through our Website;
- when administering and performing contracts with suppliers and service providers;
- when you contact us via telephone, SMS, email or other electronic communication methods;
- from correspondence (whether written or electronic);
- while conducting customer service, satisfaction or market research surveys;
- through event registrations, training registrations or marketing campaigns;
- when administering any of our services;
- through SMS opt-in forms, landing pages or promotional QR codes;
- through customer interactions with hsy representatives;
- as otherwise required to manage our business.
In some circumstances, we may also collect personal information from publicly available sources and third parties including suppliers, recruitment agencies, contractors, customers and business partners.
If we collect personal information about you from a third party, we will, where appropriate, take reasonable steps to ensure you are aware that we are holding such information and how it may be used.
Personal information collected
The types of personal information generally collected by hsy may include:
- name;
- business name;
- address;
- telephone number;
- mobile number;
- email address;
- payment information;
- credit account information;
- information relating to products and services supplied by hsy.
This information is collected to enable hsy to provide products, services and support to customers and business partners.
We do not disclose personal information to third parties without consent unless permitted or required by law.
Our purposes for handling personal information
As a general rule, hsy only processes personal information for purposes that would be considered reasonable and relevant in the circumstances.
We may collect, hold, use and disclose personal information to:
- offer and provide products and services;
- manage and administer customer accounts;
- process payments and invoices;
- communicate with customers and suppliers;
- provide customer service and technical support;
- administer events, training and promotional campaigns;
- conduct direct marketing activities;
- improve products, services and customer experience;
- comply with legal and regulatory obligations;
- otherwise manage our business operations.
We will not use or disclose personal information for any other purpose unless consent has been provided or the use or disclosure is otherwise permitted by law.
We may disclose personal information to related organisations and trusted third-party service providers including suppliers, technical support providers, marketing providers, event registration systems, SMS marketing platforms, email marketing platforms, customer relationship management systems and professional advisers where reasonably necessary to facilitate business operations and communications.
Where personal information is disclosed to a third party, we generally require that the third party protects the information to the same extent that we do.
Use and disclosure of personal information
Your email address and mobile phone number may be recorded to enable us to provide personal statements, invoices, promotional material (including sales and specials), training notifications, event updates and other business-related communications upon authorisation by you or where otherwise permitted by law.
These communications may be provided via email, SMS, phone or other electronic communication methods.
We respect the confidentiality of the information you provide to us. Under no circumstances will personal information be sold to third parties.
Customers may opt out of marketing communications at any time by using the unsubscribe or opt-out functionality included in the communication or by contacting hsy directly.
SMS communications
hsy may collect and use mobile phone numbers for the purpose of sending SMS communications including promotional messages, event reminders, training notifications, customer updates and other business-related communications.
SMS communications will only be sent where consent has been obtained or where otherwise permitted under applicable laws and regulations.
All SMS marketing communications issued by hsy will include a clear opt-out option allowing recipients to unsubscribe from future SMS communications at any time.
hsy maintains reasonable procedures to record and manage customer consent and opt-out preferences relating to SMS communications.
Accessing and correcting your personal information
Our goal is to ensure that personal information held by hsy is accurate, complete and up to date.
You may contact our Privacy Officer at any time to request access to the personal information we hold about you and/or request corrections to that information.
Where access is refused, we will provide written reasons for the refusal where required by law.
We may recover reasonable costs associated with providing access to personal information where permitted by law.
We are not obliged to correct personal information where we do not agree that correction is required. If we refuse a correction request, we will provide written reasons for the refusal.
We will respond to requests for access or correction within a reasonable period.
Personal information security
hsy is committed to keeping personal information secure.
We may hold personal information as secure physical records, electronically on internal systems and, in some cases, on secure third-party platforms and servers, which may be located overseas.
We maintain appropriate physical, electronic, technical and procedural safeguards to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Access to personal information is restricted to personnel and service providers who require access to perform their duties.
We will destroy or de-identify personal information once it is no longer required for a valid business purpose or required to be retained by law.
Cookies
A cookie is a piece of information that an Internet website sends to your browser when you access information at that website.
Cookies may be used to identify repeat visitors, monitor website traffic and improve user experience. Cookies do not generally identify individual users personally.
Cookies can be either persistent or session-based. Persistent cookies remain stored on your device after browsing sessions, while session cookies expire once your browser is closed.
This Website primarily uses session cookies associated with database access and website functionality.
Website statistics may also be generated from web logs and analytics tools.
Each time you visit the Website, our Internet Service Provider may record information including:
- your server address;
- your top-level domain name;
- the date and time of your visit;
- pages accessed and documents downloaded;
- the previous website visited;
- browser type used.
This information is generally used for statistical, reporting and website administration purposes.
Overseas disclosure of personal information
As at the date of this Privacy Policy, hsy is not likely to disclose personal information to overseas recipients except Germany.
If we propose to disclose personal information overseas in the future, we will do so in compliance with the Privacy Act and, where practicable, advise you of the countries in which overseas recipients are likely to be located.
If you do not want us to disclose personal information to overseas recipients, please let us know.
Promotional material
If you have registered to receive communications from hsy and later change your mind, you may request removal from our distribution lists at any time.
You may do this by:
- using the unsubscribe functionality included in communications;
- replying STOP to SMS communications where applicable;
- contacting us through our Website enquiry form;
- writing to us at the address below.
hsy Autoparts Pty Ltd
U22/107-113 Heatherdale Road
Ringwood VIC 3134
Resolving personal information concerns
If you have any questions, concerns or complaints about this Privacy Policy or how we handle personal information, please contact our Privacy Officer:
Mr Mark Micic
The Privacy Officer
hsy Autoparts Pty Ltd
22/107-113 Heatherdale Road
Ringwood VIC 3134
Telephone: +61 3 8872 5200
Facsimile: +61 3 8872 5201
Email: mark.micic@hsy.com.au
We take privacy complaints seriously and will respond within a reasonable period.
If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
Changes and more information
We reserve the right to amend this Privacy Policy from time to time without notice. The current version of the Privacy Policy will always be available on our Website.
Last updated: May 2026
